My Membership
The Membership section shows your current membership plan, status, and history.
Viewing Your Membership
Navigate to My Membership from the sidebar. You’ll see:
- Pack Name — the membership tier you’re on (e.g., “Gold Member”, “Annual Pass”)
- Description — what’s included in your plan
- Status — your current membership status
- Price & Interval — monthly, yearly, or one-time fee
- Start Date — when your membership began
- Renewal / Expiry Date — when your membership renews or expires
- Included Features — a list of what your plan covers
Membership Statuses
| Status | What It Means |
|---|---|
| Active | Your membership is current and all features are available |
| Expired | Your membership has lapsed — renew it to restore access |
| Cancelled | You or an admin cancelled the membership |
| Pending Payment | Your membership is reserved but not paid for yet |
Before Your First Payment
When your club invites you onto a paid plan, your membership starts as Pending Payment. You can sign in straight away, but until the payment clears you’ll only see Dashboard and My Membership — that’s the page where you pay. Everything else appears as soon as your payment goes through.
If you closed the payment tab, open My Membership and use the Complete payment button, or click the link in the invitation email.
Renewing Your Membership
How renewal works depends on the plan your club put you on:
| Plan type | What happens |
|---|---|
| Monthly / Yearly | Renews automatically. You’ll get a reminder a few days before each payment. Nothing to do. |
| One-off (fixed term) | Doesn’t renew by itself — you renew it yourself, or pay the link the club emails you. |
For a one-off plan you’ll get a reminder 30 days, 7 days, and 1 day before it ends, by email and in your notifications.
To renew yourself:
- Go to My Membership
- Click Renew now in the banner near the top
- Complete the payment in Stripe
Your new term starts when your current one ends, so renewing early never costs you the days you’ve already paid for.
If your membership lapses before you renew, you’ll keep access to Dashboard and My Membership so you can always get back in.
Upgrading Your Membership
If you’d like to upgrade to a different membership tier:
- Go to My Membership
- Click Request Upgrade (only available when your membership is Active)
- This sends a request to your club administrator, who will assist with the upgrade
Membership changes (upgrades, downgrades, cancellations) are handled by your club admin. The upgrade button sends a direct request to them.
Membership History
Scroll down on the Membership page to see your Membership History — a table showing all your past and present memberships, including:
- Pack name
- Status
- Amount paid
- Membership period
- Date created
No Active Membership?
If you see a message saying you don’t have an active membership, it means:
- You haven’t signed up for a membership yet, or
- Your previous membership expired
Use Renew now if it’s offered, otherwise contact your club administrator to get set up with a membership plan.
Signing Up for a Membership
If your club offers public membership signup (e.g., through their website):
- Visit the club’s membership page (on their WordPress site, or a direct link from the admin)
- Choose a membership pack
- Fill in your details
- For paid memberships, complete payment via Stripe
- You’ll receive a welcome email once confirmed
Free plans are activated immediately. Paid plans activate after payment confirmation.
Payment & Billing
Membership payments are handled securely via Stripe:
- Your payment details are stored with Stripe — ClubMS never sees your card number
- Recurring memberships auto-renew at the end of each billing period
- You’ll receive email receipts for each payment
- To manage your payment method, ask your club admin for the Stripe Customer Portal link